In late 2016 and early 2017 we were commissioned to write a lessons learned report on the Network Rail Thameslink programme to enable other organisations to learn from their experiences.
Once we started work it became clear that there had been extensive documentation of lessons throughout the lifecycle, the problem was that people weren’t listening.
The challenge therefore was find a way to communicate the lessons that this amazing programme had faced and how they overcame them and the lessons that others can learn from this experience in a format that could be consumed.
The scale of the assignment has led us to invoke a number of new techniques beyond this case study that enabled key individuals to share their passion, their pains and gain through the use of videos and workshops to ensure their story wont be lost.
Rather than a formal report, we have created a case study and supporting videos to communicate the message. This Thameslink case study provides an insight into workings off a major infrastructure programme, and how they in effect developed and approach that has become the second generation of programme management within Network Rail.
In addition to this report, we also produced a paper on the challenges in general around lessons learned and knowledge sharing, based on our experiences on this assignment.