“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others” – Anthony Robbins
So many projects and programmes snatch defeat from the jaws of victory by failing to communicate effectively or misjudging the mood of the stakeholder base.
In this podcast Rod Sowden talks about the approach to Stakeholder Management defined in Managing Successful Programmes and gives an overview of the key areas to focus on and how the stakeholder management can be deployed effectively.
At the heart of good project management is effective planning and effective stakeholder engagement. We are offering a 50% discount on these eLearning courses to help you get ahead with these two core skills.
To get this discount on both of the below courses (£37.50 for 12 months license), please use the booking codes PPILAPRIL16 or SMILAPRIL16 when contacting our Course Manager.
Good planning is at the heart of good programme and project management. However, all too often the good practice learned on training courses is not put into practice in the real world. Would you like to put the concepts of planning into practice to construct a viable plan?
Our Stakeholder Management course provides you with a unique opportunity to attain not only the theoretical knowledge of stakeholder management from our expertise as thought leaders in this area , but also attain an understanding of the practical application we have acquired as accredited consultants assessing organisational performance.
FACT: PM is as much about people management as it is project management.
Communicating and managing stakeholders effectively in change delivery is absolutely paramount to project success. Stakeholders have the power to de-rail projects and ultimately determine whether the project is deemed a success or failure by the larger audiences.
At Aspire Europe we have an interactive learning master class which enables the user to enhance their stakeholder management knowledge and their contribution to effective stakeholder management and communications in the workplace.
To view our product outline please click here
Furthermore you can view our course taster by clicking the following link.
The Magnificent Seven is a series of hot tips for improving the way you do an aspect of programme and project management.
Here is our magnificent seven question checklist for stakeholder communications.
1. Include communication at the outset of a project
2. Create a simple, clear, and concise headline message about what the project is going to achieve
3. Identify and segment the target audience and understand the likely impact on them, adjust your message accordingly
4. Use a staged approach to maintain interest and not overload the audience – take them through the sales cycle
5. The quickest communication methods (i.e email) are often the least effective
6. Include the most senior stakeholder – they can prove to be a strong ally in putting across the importance of the project
7. Welcome questions and comments and value feedback, always acknowledge and respond to it.
For a taster of our stakeholder management i-learning Click here
Aspire Europe offer a range of training solutions to support organisations in delivering their change effectively, many of our courses offer formal qualifications that are unique to Aspire Europe Ltd to help motivate and recognise the achievements of your teams.
Training is only one element of raising your capability and improving performance, the proof of the pudding is whether the new skills and knowledge is put into action back in the business. A maturity assessment to identify your strengths and weaknesses and using training as a vehicle to underpin improvements is an essential element of the improvement mix. We can offer a skills matrix for each of the key roles in change to help you target your training, and can conduct a maturity assessment using P3M3® to provide you with a baseline.
View our complete course summary here
P3M3® is a registered trade mark of AXELOS Limited.
Filed under APM, Aspire Academy, Benefits Management, Business Project Management, Change Management, Governance, Knowledge Nugget, Learning, MoP®, MSP®, M_o_R®, p3o, Planning, Portfolio Management, PRINCE2®, Programme & Portfolio Office, Programme Management, Project Management, Risk Management, Sponsor Advice, Stakeholder Management, Training
Not all communication is the same. When we talk about communication on projects let’s be clear what we mean.
I wonder sometimes if project managers shy away from communication because it is perceived as something that is about being out-going, chatty with lots of small talk. Of course, these are great skills but do not in themselves enable successful project communication.
For me, communication in a project context is a planned activity with the aim of helping the project to hit its milestones and deliver its benefits. Often it seems communication is only discussed in terms of interpersonal communication or leadership communication. Discussion around these forms of communication can also sometimes seem a bit too conceptual and frankly intimidating. They matter of course, but I would argue if the focus is just on these we are missing the bigger picture and project managers may withdraw from communicating completely because it all just seems a bit too difficult.
A planned approach to communication will encompass these anyway. The great advantage of looking at project communication from a planned perspective and with tangible outcomes is that interpersonal and leadership communication are given a clear objective. When you know why you are doing something, it becomes a heck of a lot easier.
A good communication strategy and plan will identify the stakeholders to be engaged with, to what end and set out who will do that engagement. A good project communication lead will identify the best person to lead on engagement with a particular stakeholder and this may or may not be the project manager. The sponsor may be best placed, or maybe someone else on the project who has an existing relationship with a stakeholder or detailed knowledge of a particular area.
So let’s start talking about project communication as a planned activity with clear outcomes.
No organisation can successfully deliver programmes and projects without an effective framework. Our work on developing the maturity model P3M3® and undertaking assessments of over 100 organisations enabled us to review a wide range of processes, guidance and tools that are used across a range of sectors.
- Incomplete frameworks with inadequate lifecycles
- Frameworks that replicate manuals and basic theory but add no value
- Roles and responsibilities that are generic, confusing or conflicting
- Themes, such as risk, that are not connected to the lifecycle or sit in isolation
- Generic role definitions with no application of the responsibilities
- Templates that bear no resemblance to the lifecycle or processes
- Little connection between programme and project management systems
- Portfolio Management frameworks that fail to address balancing priorities
To overcome this we developed our own Align Framework® and offer it as a fully supported package. If you would like to find out more about the Align Framework®, click here
P3M3® is a registered trademark of AXELOS Limited.
Align Framework® is a registered trademark of Aspire Europe Limited.
Filed under Align Framework, Business Project Management, Change Management, Governance, Maturity Assessments, P3M3®, Planning, Portfolio Management, Project Management, Risk Management, Stakeholder Management